We can help
ParentHQ Support
Help with your account, household, subscription, privacy request or a security concern.
Contact ParentHQ
The current monitored support route is:
Please email from the address linked to your ParentHQ account where possible. Never email passwords, passkeys, full card numbers or authentication codes.
Subscription & billing
Use ParentHQ's Account billing controls or the Stripe customer portal to update a payment method, change a plan or stop a future renewal.
If you believe a charge is wrong, email us with the account email, approximate charge date and amount. Do not send full card details.
14-day cooling-off request
If you want to exercise a statutory cancellation right, say clearly in your email that you are cancelling within the statutory cooling-off period. This is different from simply turning off the next renewal.
Privacy & data rights
For access, correction, deletion, restriction, objection, portability or another privacy request, email us from your account address. We may need to verify your identity and household authority.
Security concern
If you think your account or household access has been compromised, change/revoke sign-in access where available and contact us promptly. Do not include credentials in the message.
Connected Inbox help
You can disconnect Gmail or Outlook from ParentHQ. Connected Inbox is designed to use metadata for automatic identification and only process selected email content after you choose Review. If an item is waiting in Smart Inbox, its original source is removed after a maximum of 7 days.
Discover & venue information
If a Discover or Watch listing appears incorrect, stale or unsafe, send the venue/event name and the ParentHQ page or source link. ParentHQ aims to prefer official provider links and does not intentionally invent sessions, events or showtimes.